Terms and Conditions

It is the passenger’s responsibility to ensure that they order the correct type of vehicle in order to carry the numbers of passengers and luggage. If the luggage or passenger number exceeds the specified limit, we will charge your account accordingly. However if the vehicle ordered can not accommodate the excess luggage or the number of passengers we reserve the right to withdraw our services, and full charge will be applied to your account

Prices quoted and paid are for passengers being ready to travel at the booked time.

All phone bookings are taken with great care and detailed attention to ensure accuracy is maintained. Some of the bookings may be recorded for training and verification purposes.

We will not be held liable for any incorrect information provided by third party.

We will send e-mail confirmations to all of our passengers, provided they have included a valid e-mail id with their booking. This will include phone bookings as well as web bookings.

Payments can be made by the following methods:

1. Prepay by Credit/Debit Card

VAT is chargeable on Account bookings only. If you have made an account booking and require a VAT receipt, please contact us.

To protect our drivers and passengers safety we have implemented a random installation of security cameras in our cars.

Any online credit/debit card bookings will be subject to verification and passengers may be asked to provide ID with the credit/ debit card.

Airport and Cruise Port Pickups

For pickups from airports and cruise points, we allow one hour waiting time free of charge. When booking with us, you are able to specify any additional time you require to make your way through to arrivals. Due to the nature of travel, flights and ships may not arrive on time, and so we calculate that the one hour free waiting time commences at your actual landing/docking time, plus additional time selected during booking. For example:

Any further waiting time will be charged at 25p per minute (minimum £2.50).

All Other Pickups

Pickups from home, hotels, offices, and any other venues are allowed 5 minutes from the actual booked time, thereafter 25p per minute (minimum £2.50) will be added to the fare quoted.

Additional passengers and luggage may be added with the permission of transport company control to the car ordered but not exceeding the numbers per vehicle type ordered.*subject to additional charges*

Additional drop offs and pickups will be charged per mile with a minimum fee of £5.00 per diversion.

A booking can be cancelled in advance.

Refunds will be issued on the Following Grounds:

• Booking prepaid with a credit card or debit card and cancellation notified 12 hours prior to the actual  pick up time.
• If the  passenger missed the flight and informs us in advance either by e mail, text or via phone and obtains a cancellation number.

All cancellations are subject to minimum fee of £15.00

No refunds will be issued for the following:

• Cancellations notified under 12 hours
• If the passenger books the PHV for a wrong date, wrong flight number and other misleading information.
• If the passenger leaves the pickup point without informing us for any reason whatsoever.

If the passenger missed a flight this information must be informed to us immediately so that we will notify the driver not to enter the airport for that pick up. If the journey was pre paid it will be refunded after deducting £15.00 for bank charges. However if the passenger wishes to take a later flight we will provide the service at no extra cost.

No show is defined as follows: If passenger books a private hire car with us and failed to meet the driver on pick up time, this will include home, hotel and other private address.

This will include wrong date wrong time bookings.

If a passenger books a pick up from an airport and fails to meet the driver in the arrival hall. This means that the driver will wait in the arrival hall up to 1 hour from requested pick up time and if the passenger fails to meet within this time limit or make contact to inform their status at the airport will be considered as a no show.

All bookings pre paid by a credit or debit card will not be refunded in the event of a no show.

The driver will take the route to a destination by considering the following facts: the traffic, time, road closures, diversions.

The company accept no liability for the following: Severe traffic delays, road closures, extreme and poor weather conditions.

We at the company. will endeavour to carry out all bookings with our own contracted drivers. However, in exceptional circumstances where our contracted drivers are not available, we will outsource your booking to another reputable service provider. Rest assured that any alternative service providers used will also be licensed and regulated by the Public Carriage Office, who form part of Transport for London.

Regardless of whether your booking is carried out by our contracted drivers or outsourced, the company. will still be responsible for said booking. As a company, we will ensure that renumeration for outsourcing to a third party is taken care of and that your journey is completed in a satisfactory manner.

Our Prices will be 50% higher on the following dates; 24th, 25th, 26th, 31st December and 1st January. This is due to limited drivers available for work during seasonal periods.

Please note that we provide child seats as a courtesy service. Whilst we make every effort to ensure child seats are available, we cannot guarantee, suitability for your child, or availability for your journey. Usage of child seats is entirely at the passenger’s discretion, and we cannot be held responsible or liable for their usage.

We at the company. will ensure you that once your booking request is accepted, we are liable to provide the service as requested. This means we will be on time for the specified pickup date and time. As all our customers pay for their journeys in advance, passengers do not need to pay in cash to the driver. As a company, we are responsible for all financial transactions in relation to your booking.